On June 25, a low-cost airline London-Budapest flight stuck with passengers at Gatwick Airport and departed only one day later. The company promised everyone compensation, but according to passengers, there is a huge chaos in administration. Wizz Air has thirty days to respond to the complainant’s letters, but there is no rule on the time it takes to transfer money to the passenger account.
Several passengers are still waiting for Wizz Air to transfer € 250 to their account and a credit of € 200 in exchange for the low-cost airliner being stranded in London on June 25 and flying home only the next day.
One passenger told Index that
THE COMPANY HAS NO RESPONSE TO MANY COMPLAINT LETTERS, MORE THAN EVERY TRAVELER HAS ALWAYS FAILED TO PAY THE 250 EURO.
For example, a complaint from a Canadian family of four was rejected because the company had a problem with their Canadian bank account number. This family would have liked to be compensated for their child with diabetes, too, because their daughter’s insulin had been frozen for too long due to a long wait, but according to Wizz Air, there is no money for it.
However, an airline spokesman has stated on several forums that these passengers are compensated. The airline could not have made much of a move due to the rules. In addition, after the incident, Minister Gergely Gulyás, head of the Prime Minister’s Office, announced that a consumer protection investigation would be launched against Wizz Air and that the company could face heavy penalties.
Wizz Air responded to the Index on Thursday saying that after the incident everyone was emailed to the email addresses on the booking. Many, on the other hand, booked through a travel agency, which, according to the low-cost airline, makes it difficult to contact.
For reservations made through the travel agent, the € 200 credit could not be automatically refunded, as we first had to ask for the direct availability of passengers to contact them and request their own Wizz Account number for which to upload. For those passengers who booked directly with us, a credit of 200 euros was added. Paying compensation will take more time as it will require more correspondence due to your bank details, credentials, and additional official information
– they wrote.
According to our reader, however, there are some who have been denied credit of $ 200 by the company and only want to pay back $ 250. Therefore, they are now trying to collect full compensation from Wizz Air for passengers.
That’s not the punishment
The low-cost airline has been the subject of a consumer protection investigation after its London Gatwick-Budapest flight on June 6 first landed in Debrecen instead of Budapest, causing a delay of nearly seven hours. We have been asked several times, but there is no news of one of the results.
The GVH said in a statement on Wednesday that Wizz Air would compensate its passengers by $ 250 million. In fact, the GVH has received numerous consumer complaints about the Wizz Flex flight supplement service. Consumers who purchase the service have the option of changing their airline ticket without having to pay a flight modification fee, just paying any difference in fare and luggage. However, the antitrust procedure revealed detailed rules that consumers are unlikely to be adequately informed about.
THE COMPENSATION CONSUMER IS TOTAL FROM 120 THOUSAND TO 220 THOUSAND, WITH THE AVERAGE AMOUNT OF EUR 8.3 (OR MORE THAN 3000 FOREIGN).
It’s not just time slots that have been a problem for Wizz Air in recent weeks. We wrote this week that a consumer protection investigation has been launched against Malév GH, a contract with the low cost airline. A Hungarian couple forgot to check in on time and could not board a Wizz Air flight to Berlin after paying twice the airport check-in fee. Wizz Air did not respond today because of an ongoing investigation
whether their groundhandling server was required to repay the unauthorized charge and that
plans to compensate passengers.
However, they pointed out that their staff constantly checked that their ground handling partners were selling their services to passengers in accordance with Wizz Air’s business policy. They also added that they have 30 days to respond to complaints, but there is no rule on the time it takes for passengers to remit compensation.